THEIA ORGANICS

theiaorganics.com

Privacy Policy

Last updated: [DATE]

Theia Organics, A-24, Bhagwati Garden, New Delhi – 110059, India, respects your privacy. This policy explains what personal information we collect when you use theiaorganics.com, why we collect it, and what rights you have over it.

By using this website or placing an order, you agree to this policy.

What we collect

Information you give us

  • Name, email address and phone number
  • Billing and delivery address
  • Order history and product preferences
  • Anything you send us by email, contact form or WhatsApp

Information collected automatically

  • IP address, browser type, device type and operating system
  • Pages viewed, time spent and referring website
  • Cookie data

What we never collect

We do not collect or store your card, UPI or bank details. All payments are processed by Razorpay, who handle that information under their own security standards and PCI-DSS obligations.

Why we use it

  • To process, fulfil and deliver your orders
  • To send order confirmations, dispatch and delivery updates
  • To respond to your questions and complaints
  • To send marketing emails, if you have opted in
  • To improve our products, website and service
  • To meet our legal, tax and regulatory obligations

We process your data on the basis of your consent, or because it is necessary to perform the contract when you place an order, or to comply with law.

Who we share it with

We share only what is necessary, with:

Courier and logistics partners

Your name, address and phone, for delivery

Razorpay

To process your payment

Email and marketing platforms

Only if you have subscribed

Accountants and auditors

For statutory compliance

Government authorities

Where required by law

We do not sell your personal data to anyone.

Marketing

We only send marketing emails if you have opted in. Every email carries an unsubscribe link, and you can also email customercare@theiaorganics.com to opt out at any time. Unsubscribing from marketing does not stop transactional messages about orders you have placed.

Cookies

Cookies are small text files placed on your device when you visit a website. We use them to keep you logged in, remember your cart, process payments securely, understand how visitors use the site, and measure our advertising.

You can accept or reject non-essential cookies through the banner shown on your first visit, and you can control cookies through your browser settings under Settings and then Privacy. Blocking all cookies will prevent parts of this site, including checkout, from working.

How long we keep your data

Data

Retention period

Order and transaction records

8 years, as required under tax law

Account details

Until you ask us to delete them

Marketing contacts

Until you unsubscribe

Website analytics

Up to 26 months

Security

We use SSL encryption, restrict internal access to personal data, and work with payment partners who maintain PCI-DSS compliance. No system is completely secure and we cannot guarantee absolute security, but we take reasonable steps to protect your information.

Your rights

Under the Digital Personal Data Protection Act, 2023, you may:

  • Ask what personal data we hold about you
  • Ask us to correct anything inaccurate or incomplete
  • Ask us to delete your data, subject to our legal retention obligations
  • Withdraw your consent at any time
  • Nominate someone to exercise these rights on your behalf if you are unable to
  • Raise a grievance with us, and escalate to the Data Protection Board if it is not resolved

To exercise any of these, email customercare@theiaorganics.com. We will respond within 30 days.

Children

This website is not directed at children under 18, and accounts must be held by an adult. We do not knowingly collect personal data from children. If you believe a child has given us personal information, please contact us and we will delete it.

Third-party links

Our site may link to other websites. We are not responsible for their privacy practices. Please read their policies before sharing information with them.

Changes to this policy

We may update this policy. The revised version will be posted here with a new date, and significant changes will be notified by email to registered customers.

Grievance Officer

Name

Lakshay

Email

customercare@theiaorganics.com

Phone

+91 80766 08812

Address

A-24, Bhagwati Garden, New Delhi – 110059, India

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge complaints within 48 hours and resolve them within one month.