THEIA ORGANICS

theiaorganics.com

Refund and Cancellation Policy

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Cancelling an order

You may cancel your order free of charge at any time before it is dispatched. Email customercare@theiaorganics.com with your order number and "Cancellation Request" in the subject line, or call +91 80766 08812.

Once an order has been handed to the courier it cannot be cancelled. If you refuse delivery, the parcel returns to us and we will refund the product value less actual shipping and return-shipping costs.

Cancellation by us

We may cancel an order where the item is out of stock, where there has been a pricing or listing error, where your address is not serviceable, where payment cannot be verified, or where we suspect fraudulent activity. If we cancel an order you have paid for, we refund you in full and we will tell you why.

Returns

Our products are sealed food items. For hygiene and food-safety reasons we cannot accept the return of opened, used or partially consumed products, and we cannot resell any product once it has left our control.

When we will replace or refund your order

  1. The product arrived damaged — a broken jar, damaged seal, or leaked or spilled contents
  2. You received a different product or size than you ordered
  3. The seal was broken or tampered with on arrival
  4. The product was expired on arrival, or had insufficient shelf life remaining
  5. An item was missing from your order

When we cannot accept a return

  • You changed your mind, or ordered by mistake
  • You did not like the taste, texture or aroma
  • The product has been opened, used or partially consumed
  • The outer seal has been removed
  • More than 48 hours have passed since delivery
  • The product was damaged by improper storage after delivery
  • The item was purchased from a marketplace or retailer other than theiaorganics.com

Our products are made from natural ingredients and have a distinctive taste and aroma that varies slightly between batches. Personal taste preference is not grounds for a refund. Please read the product description and ingredient list carefully before ordering.

How to raise a claim

Within 48 hours of delivery, email customercare@theiaorganics.com with:

  • Your order number
  • A clear photograph of the product, showing the batch number and expiry date
  • A photograph of the outer shipping packaging
  • A short description of the issue

We respond within 2 business days. We may ask for additional photographs or, in some cases, for the product to be returned to us.

Resolution

Where a claim is accepted, you may choose either a replacement dispatched at no cost to you, or a full refund including original shipping charges.

Refund timelines

Payment method

Refunded to

Timeline

Credit or debit card

Original card

5–7 business days after approval

UPI or net banking

Original account

5–7 business days after approval

Cash on delivery

Bank transfer to details you provide

7–10 business days after approval

Refunds are processed through Razorpay to your original payment method. Once we process a refund, the time for it to appear in your account depends on your bank and is outside our control.

Damage in transit

Where damage occurred in transit, we handle the courier claim ourselves. You do not need to deal with the courier.

Contact

customercare@theiaorganics.com  ·  +91 80766 08812

Theia Organics, A-24, Bhagwati Garden, New Delhi – 110059, India